Shipping Policy

This Shipping Policy applies to all orders placed on https://samarink.store (the “Site”), operated by SAMARINK, a brand owned and managed by Zhuzhou Xiangwu Trading Co., Ltd. This policy sets out the full terms of our shipping services, delivery timelines, liability limits, and your rights related to the delivery of products purchased through our Site. By placing an order with us, you confirm that you have read, understood, and agreed to all terms outlined in this policy.

1. Shipping Eligibility & Delivery Coverage

• Free Standard Shipping: We provide free standard shipping for all orders delivered to the 48 contiguous United States (continental U.S.), with no minimum order value required.
• Non-Service Areas: We do not offer shipping services to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO/DPO military addresses, or any other U.S. overseas territories. Orders submitted with shipping addresses in these non-service areas will be canceled immediately, and a full refund will be issued to your original payment method.
• Cross-Border Fulfillment Disclosure: All orders are fulfilled and shipped directly from our warehouse in China via cross-border international logistics. Upon arrival in the United States, final-mile delivery will be completed by our trusted U.S. domestic carrier partners.

2. Order Processing & Delivery Timelines

All timeframes below are calculated in business days, defined as Monday to Friday, excluding U.S. federal holidays and official public holidays in China (where our fulfillment center is located).

• Total Estimated Delivery Window: The estimated delivery timeframe is typically 15–20 business days, depending on logistics and customs processing.
• Late Delivery Remediation: If your order has not been delivered within 25 business days of order placement, you may contact our customer support team to request either a free reshipment of your order or a full refund to your original payment method.
• Disclaimer: All delivery timeframes are estimates only, not guaranteed. Delivery may be affected by factors outlined in the Shipping Delays & Force Majeure section of this policy.

3. Shipping Fees, Taxes & Duties

• Shipping Fees: No additional domestic shipping fees will be charged at checkout for eligible orders within the continental U.S. Free standard shipping applies to all eligible orders with no hidden costs.
• Sales Tax: Applicable state and local sales tax may be charged at checkout based on your delivery address, in full compliance with U.S. state tax regulations.
• Import Duties & Customs Fees: For all cross-border shipments, any applicable import duties, customs taxes, clearance fees, or other charges imposed by U.S. customs authorities are the sole responsibility of the recipient. These fees are not collected, controlled, or retained by SAMARINK, and are set exclusively by the U.S. government in accordance with federal import regulations. We recommend contacting your local U.S. customs office to estimate potential fees before placing your order.

4. Order Tracking & Status Updates

• Once your order is dispatched from our fulfillment center, we will send a shipping confirmation email to the address you provided at checkout. This email will include a unique tracking number and a direct link to monitor your shipment status.
• Tracking information will be updated within 2–3 business days after the shipping confirmation is sent, as the carrier processes and scans the shipment. We do not guarantee real-time tracking updates, as delays in carrier scanning or customs clearance may occur.
• If you do not receive a shipping confirmation email within 4 business days of placing your order, or if your tracking number shows no updates for more than 7 consecutive business days, please contact our customer support team immediately for assistance.

5. Split Shipments

• In some cases, your order may be split into multiple separate shipments (split shipping) due to product size, weight, inventory availability, or warehouse fulfillment requirements.
• If your order is split into multiple shipments, we will notify you via email in advance of dispatch. Each individual shipment will include its own unique tracking number and shipping confirmation.
• Split shipping will not result in any additional shipping fees for you, and all shipments will be delivered within the standard delivery timeframe outlined in this policy.

6. Shipping Address Accuracy & Corrections

• You are responsible for providing a complete, accurate, and valid shipping address at checkout. We strongly recommend verifying your full address details (including street number, apartment/suite number, city, state, and 5-digit ZIP code) before submitting your order.
• Our fulfillment team conducts a mandatory basic address validity check for all orders before shipment. If we identify an obvious error or incomplete address, we will attempt to contact you via email or phone to request corrections within 2 business days.
• If we are unable to reach you to correct an invalid or incomplete address, we reserve the right to cancel the order and issue a full refund to your original payment method.
• We are not liable for delivery delays, lost shipments, returned packages, or additional fees incurred due to incorrect, incomplete, or outdated shipping addresses provided by you. If a package is returned due to an address error, you will be responsible for all applicable reshipping fees associated with re-delivery.

7. Undeliverable or Returned Shipments

A shipment may be deemed undeliverable and returned to our logistics hub if: the address is incorrect or incomplete; the recipient is unavailable to accept delivery for an extended period; the package is refused by the recipient; or the shipment is rejected by U.S. customs authorities.

• In the event a shipment is marked as undeliverable by the carrier, we will first attempt to contact you via email or phone within 3 business days to confirm delivery details, request an updated address, or arrange alternative delivery options.
• If you request reshipment to a corrected address, you will be responsible for all applicable reshipping fees and any return shipping charges incurred.
• If we are unable to reach you within 10 business days of the first notification, or if you decline reshipment, we will process a refund for the order value, minus any unrecoverable shipping, return, and customs fees incurred by SAMARINK.
• Shipments rejected or seized by U.S. customs authorities are the sole responsibility of the recipient. We are not responsible for delays or issues caused by customs authorities. In such cases, resolutions will be handled on a case-by-case basis in accordance with applicable laws and our policies, and any associated fees or penalties will be the responsibility of the recipient.

8. Shipping Delays & Force Majeure

• While we work to ensure all orders are delivered within the estimated timeframes, delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to: severe weather events, natural disasters, carrier service disruptions, U.S. customs clearance delays, labor strikes, port closures, or government regulatory changes.
• In the event of a confirmed delay affecting your order, we will notify you via email within 3 business days of identifying the delay, provide an updated estimated delivery date, and explain your available options, including the right to cancel the order for a full refund if the delay exceeds 7 business days from the original estimated delivery date.
• We are not liable for any indirect or consequential damages resulting from shipping delays, including but not limited to lost profits, property damage, or incidental costs.

9. Lost, Damaged or Defective Shipments

• Lost Shipments: If your tracking information confirms the shipment was marked as delivered but you have not received it, or if the shipment is lost in transit with no tracking updates for more than 12 consecutive business days, please contact our customer support team immediately. We will conduct a formal carrier investigation (typically completed within 3–5 business days). If the shipment is confirmed lost, we will offer you the option of a free reshipment of your order or a full refund to your original payment method.
• Damaged, Defective or Missing Items: If your order arrives with physical damage to the product or packaging, if items are defective, or if ordered items are missing from the shipment, we recommend that you notify us within 7 calendar days of delivery. To process your claim, we will require clear photos of the unopened shipping packaging, the damaged/defective product, and the shipping label. Once your claim is verified, we will arrange a free replacement, a partial refund, or a full refund, at your discretion.

10. Order Modification & Cancellation

• Order Modifications: You may request to modify your order (including shipping address changes, product updates, or quantity adjustments) within 12 hours of placing your order, before the order has entered processing. We cannot guarantee modifications will be possible if the order has already been processed or dispatched.
• Order Cancellation: You may request to cancel your order within 12 hours of placement, before the order has entered processing, for a full refund. If the order has already been processed or dispatched, we cannot cancel the order, and you will need to follow our Return Policy to request a refund after delivery.

11. Customer Support

For all shipping-related questions, concerns, or claims, please contact our customer support team using the following details:

• Email: service@samarink.store
• Phone: +86 18607330049
• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
• Response Commitment: All inquiries received during our service hours will receive a response within 24 business hours. Inquiries received outside of service hours will be responded to on the next business day.

12. Policy Updates

• We reserve the right to update, amend, or revise this Shipping Policy at any time, at our sole discretion. Any changes will be posted on this page with an updated effective date.
• For material changes to this policy that affect your existing unfulfilled orders, we will notify you via email at least 15 days before the changes take effect. Your continued use of our Site and placement of orders after the effective date of the updated policy constitutes your acceptance of the revised terms.