Privacy Policy

Introduction

Welcome to SAMARINK (“we”, “our”, or “us”), a brand owned and operated by Zhuzhou Xiangwu Trading Co., Ltd., a company registered under the laws of the People’s Republic of China. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://samarink.store (the “Site”) or use any of our products and services (collectively, the “Services”).

By accessing, browsing, or using our Site and Services, you confirm that you have read, understood, and agreed to all terms of this Privacy Policy. If you do not agree with any part of this policy, you must immediately stop accessing and using our Site and Services.

1. CHILDREN’S PRIVACY (COPPA COMPLIANCE)

Our Site and Services are intended for general audiences and are not directed to children under the age of 13, in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13 years of age.

If we become aware or receive verified notification that we have collected personal information from a child under 13, we will promptly take reasonable steps to delete such information from our systems as soon as practicable. If you are a parent or legal guardian and believe your child under 13 has provided us with personal information, please contact us immediately at service@samarink.store.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that is reasonably necessary to provide, maintain, and improve our Services. We do not collect personal information beyond what is reasonably required for legitimate business and operational purposes.. The categories of personal information we may collect are as follows:

  • Identity Data: Your first and last name, billing/shipping title, and gender (only if voluntarily provided by you).
  • Contact Data: Your delivery/billing address, email address, and phone number.
  • Transaction & Payment Data: Order details, payment card information (processed exclusively by our PCI DSS-compliant payment partners), order history, refund and return records, and related transaction communications.
  • Technical & Usage Data: Your IP address, browser type and version, device type and operating system, browsing behavior on our Site, page view statistics, access timestamps, cookie identifiers, and other automated usage information.
  • Profile & Preference Data: Your account login details (if you register an account), product preferences, feedback, survey responses, and customer service interaction records.
  • Marketing & Communication Data: Your preferences for receiving marketing communications from us, and records of your consent or withdrawal of consent for such communications.

We may also collect Aggregated Data, which is de-identified or anonymized statistical data that cannot be used to identify any individual person. We may use and retain Aggregated Data indefinitely for statistical analysis, service improvement, and operational purposes.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information through three primary, lawful methods:

  1. Direct Collection from You: We collect information you provide directly to us when you create an account, place an order, complete a purchase, participate in promotions or surveys, submit feedback or product reviews, contact our customer service team, or otherwise communicate with us.
  2. Indirect Collection from Third Parties: We may receive your personal information from trusted third-party service providers only when necessary to fulfill your order or provide our Services, including PCI DSS-compliant payment processors, logistics and shipping partners, and fraud prevention service providers. We will only obtain your information from third parties where you have provided consent for such disclosure, or where the third party has the legal right to share your information with us.
  3. Automatic Collection via Tracking Technologies: We automatically collect Technical & Usage Data when you browse our Site, using cookies, server log files, pixel tags, and similar tracking technologies. For more details, please see Section 10: Cookie & Tracking Technology Policy below.

You may disable or manage non-necessary cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and your experience of our Site.

4. PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION

We process your personal information for the following primary purposes, in full compliance with applicable U.S. federal and state privacy laws:

  • To process, fulfill, and deliver your orders, including verifying payment, arranging shipping, and handling returns, refunds, and after-sales service;
  • To create and manage your user account, and verify your identity when you access our Services;
  • To improve and optimize our Site, products, and Services, including troubleshooting, data analysis, and user experience enhancement;
  • To communicate with you about your orders, account updates, service announcements, and critical security or policy changes;
  • To send you marketing communications, promotional offers, and product recommendations only where you have provided your explicit, opt-in consent to receive such materials;
  • To prevent fraud, security breaches, and illegal activities, and to protect the legal rights, property, and safety of us, our customers, and the public;
  • To comply with applicable legal obligations, including tax reporting, regulatory requirements, and lawful requests from judicial or government authorities.

We do not sell, rent, lease, or otherwise disclose your personal information to any third party for their own commercial marketing purposes without your explicit prior written consent.

5. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We process your personal information in reliance on the following lawful bases, in accordance with applicable U.S. privacy laws:

  • Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, including delivering products you have purchased and providing the Services you have requested.
  • Legal Obligation: Processing is necessary to comply with applicable federal, state, and local laws, regulations, and lawful court orders or government requests.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, including improving our Services, preventing fraud, and ensuring the security of our Site, provided that such interests do not override your privacy rights.
  • Consent: Where we rely on your consent to process your personal information (including for marketing communications), you have the right to withdraw your consent at any time, free of charge.

We will not use your personal information for advertising or marketing purposes without your consent where required by applicable law.

6. SHARING AND DISCLOSURE OF YOUR PERSONAL INFORMATION

We do NOT sell your personal information to third parties, as defined by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). We only share your personal information in the limited, lawful circumstances set forth below:

  1. Service Providers: We may share your personal information with trusted third-party service providers who perform services on our behalf, including payment processors, shipping and logistics providers, customer service support platforms, website hosting providers, data analytics services, and fraud prevention providers. Our service providers are bound by strict contractual obligations to: (i) only use your personal information to perform the specific services we have engaged them to provide; (ii) implement industry-standard security measures to protect your data; and (iii) not disclose or use your personal information for any other purpose.
  2. Legal Requirements: We may disclose your personal information if required to do so by applicable law, or in response to a valid subpoena, court order, or other lawful request from government or regulatory authorities. We may also disclose your information to protect our legal rights, property, or safety, or the rights, property, or safety of our customers or the public.
  3. Business Transfers: In the event of a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy. We will notify you via our Site or email before your personal information is transferred and becomes subject to a different privacy policy.

7. DATA STORAGE, CROSS-BORDER TRANSFER, AND RETENTION

  • Storage & Cross-Border Transfer: Your personal information may be stored and processed in the People’s Republic of China (where our headquarters and core service providers are located) and the United States (where our third-party payment, hosting, and logistics service providers operate). When we transfer your personal information across borders, we implement appropriate safeguards, including appropriate contractual safeguards and data protection measures in accordance with applicable laws, to ensure your personal information is protected in accordance with this privacy policy and applicable privacy laws.
  • Data Retention: We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, or tax reporting obligations. Specifically:
    • Transaction and order data is retained for a minimum of 7 years after the completion of the order, to comply with tax and commercial record-keeping requirements;
    • Marketing and communication data is retained until you withdraw your consent to receive marketing materials, at which point we will delete or anonymize your data for marketing purposes;
    • Account data is retained for as long as your account is active, and for a maximum of 3 years after your account is closed, unless a longer retention period is required by law.
  • Payment Data Security: All payment pages on our Site that collect sensitive payment information are protected using Secure Sockets Layer (SSL/TLS) encryption. All payment processing is handled by our PCI DSS-compliant payment partners, and sensitive payment information is processed securely through their encrypted infrastructure and is not stored on our servers.

8. DATA SECURITY MEASURES

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

  • Technical Safeguards: SSL/TLS encryption for data in transit, data at rest encryption, firewalls, intrusion detection and prevention systems, regular vulnerability scanning, and role-based access controls to limit access to your personal information only to authorized personnel.
  • Administrative Safeguards: Regular privacy and security training for our employees, strict access control policies, regular audits of our data processing practices, and formal incident response plans to address any potential data breaches.
  • Physical Safeguards: Access controls and appropriate monitoring and access controls for data storage environments, and disaster recovery and business continuity plans to protect against data loss.

While we take all reasonable steps to protect your personal information, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security of your data, and you are responsible for keeping your account login credentials and password confidential at all times. In the event of a data breach where notification is required under applicable law, we will notify affected users accordingly.

9. YOUR PRIVACY RIGHTS

Depending on your state of residence in the United States, you may have the following rights under applicable state privacy laws (including the CCPA/CPRA, Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and others):

  1. Right to Access: You have the right to request access to the personal information we have collected about you, including the categories of information, the sources of information, the purposes for processing, and the third parties with whom we have shared your information.
  2. Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  3. Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions required by law.
  4. Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. As stated in this policy, we do NOT sell your personal information to third parties.
  5. Right to Withdraw Consent: You have the right to withdraw any consent you have previously provided for the processing of your personal information, including consent to receive marketing communications.
  6. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights under applicable law. We will not deny you goods or services, charge you different prices, or provide a different level of service solely because you have exercised your privacy rights.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact us via email at service@samarink.store, with the subject line “Privacy Rights Request”. We will respond to all valid requests within the timeframe required by applicable law (no later than 45 days of receipt for California residents). We may require you to provide verifying information to confirm your identity before processing your request, to protect your personal information from unauthorized access.

Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time by:

  • Clicking the one-click “unsubscribe” link included in all marketing emails we send;
  • Emailing us at service@samarink.store with the subject line “Unsubscribe from Marketing”;
  • Contacting us via the phone number provided in Section 12 below.

We will process your opt-out request within 10 business days, in full compliance with the U.S. CAN-SPAM Act.

10. COOKIE & TRACKING TECHNOLOGY POLICY

We use cookies and similar tracking technologies (including pixel tags, web beacons, and log files) to enhance your experience on our Site, analyze usage patterns, and improve our Services.

  • What are Cookies: Cookies are small text files that are stored on your device when you visit our Site. They help us recognize your device, remember your preferences, and provide a consistent and personalized experience.
  • Types of Cookies We Use:
    1. Necessary Cookies: These cookies are essential for the basic functionality of our Site, including enabling you to navigate the Site, add items to your cart, and complete purchases. These cookies are necessary for the operation of the Site and may not function properly if disabled.
    2. Performance & Analytics Cookies: These cookies help us collect information about how visitors use our Site, including page views, traffic sources, and browsing behavior. We use this data to improve our Site and Services.
    3. Preference Cookies: These cookies remember your preferences (such as language and region settings) to provide a more personalized experience on your return visits.
  • Managing Cookies: You can manage or disable non-necessary cookies through your browser settings at any time. Most browsers allow you to block cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling non-necessary cookies may affect some functionality of our Site.
  • Do Not Track Signals: Some browsers offer a “Do Not Track” (DNT) signal. Currently, there is no uniform industry standard for how to respond to DNT signals. We do not currently respond to DNT browser signals, but you may manage your tracking preferences via our cookie settings and browser controls.

11. UPDATES TO THIS PRIVACY POLICY

We may update, amend, or revise this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations.

  • For non-material changes (such as clarifications to existing terms), the updated policy will be posted on this page with a revised effective date.
  • For material changes to how we collect, use, or share your personal information, we will provide prominent notice on our Site at least 30 days before the changes take effect, and may also send an email notification to users with an active account.

Your continued use of our Site and Services after the effective date of the updated policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. GOVERNING LAW & DISPUTE RESOLUTION

This Privacy Policy, and all disputes arising out of or related to this policy, your personal information, or your use of our Site and Services, shall be governed by and construed in accordance with the internal laws of the State of New York, United States of America, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or related to this Privacy Policy shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to the exclusive jurisdiction of the state and federal courts located in New York County, New York, United States of America.

13. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our processing of your personal information, please contact us using the details below:

  • Email: service@samarink.store
  • Phone: +86 18607330049
  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Standard Time (China Standard Time, UTC+8).
  • Privacy Compliance Contact: For privacy-specific inquiries, you may reach our Data Protection Compliance Team at the above email address with the subject line “Privacy Compliance Inquiry”.
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