Payment Terms

1. Accepted Payment Methods & Transaction Currency

• Exclusive Payment Method: SAMARINK exclusively accepts payments via PayPal for all orders placed on our Site. All transactions are processed through PayPal’s secure payment infrastructure using the payment options available within the PayPal platform.
• Settlement Currency: All transactions on our Site are processed and settled in United States Dollars (USD).
• Currency Conversion Disclosure: If you complete a payment using a PayPal account denominated in a currency other than USD, PayPal may apply currency conversion fees and exchange rates at the time of the transaction. All currency conversion fees, foreign transaction fees, or related charges are the may be the responsibility of the customer. These fees are set and collected exclusively by PayPal, and SAMARINK does not receive, control, or retain any portion of these charges. We recommend reviewing PayPal’s User Agreement for full details on currency conversion terms before completing your purchase.

2. Payment Security & Data Handling

• Sensitive Financial Data Protection: SAMARINK does not access, store, process, or retain customers’ sensitive payment information. All payment transactions are securely handled through PayPal’s encrypted, PCI DSS-compliant payment infrastructure, ensuring that payment data is protected throughout the transaction process.
• Limited Transaction Data Access: We only receive and retain limited, non-sensitive transaction information from PayPal via its official secure interface, which may include your payer name, PayPal registered email address, billing address, unique transaction ID, and payment completion status. This information is used solely for order verification, shipping fulfillment, after-sales support, and legal compliance purposes, and will never be shared with third parties for unauthorized purposes.
• Encryption Protection: All payment redirects from our Site to PayPal’s payment portal are protected by industry-standard SSL/TLS encryption to prevent unauthorized access to your transaction information during transmission.

3. Order Processing & Payment Validation

• Payment Completion Requirement: Orders will only enter our processing and fulfillment workflow after full payment has been successfully received and cleared in our PayPal merchant account.
• eCheck Payment Disclosure: If you complete payment via PayPal eCheck, the payment will require a standard clearing period of 3–5 business days to be finalized. Your order will not be processed until the eCheck has fully cleared and funds have been deposited into our account. We will send you an order confirmation email once the eCheck clearing process is complete.
• Failed or Declined Payments: If a payment is declined, fails to process, or is reversed by your financial institution or PayPal before funds are cleared, your order will not be processed, and the pending order will be automatically canceled. You may retry your payment using an alternative PayPal account or funding source at any time.
• Payment Confirmation: Once your payment is successfully received and cleared, we will send an official order and payment confirmation email to the address you provided at checkout within 1 business day. If you complete a payment but do not receive a confirmation email within 2 business days, please contact our customer support team immediately.

4. Customer Responsibilities & Liability

• You are responsible for ensuring that your PayPal account is in good standing, has sufficient available funds or credit limits to complete the transaction, and that all billing information provided is accurate and up to date.
• SAMARINK is not responsible for payment failures, order cancellations, processing interruptions, or transaction delays resulting from circumstances beyond our control, including but not limited to account restrictions, inaccurate information provided during checkout, or payment authorization issues determined by PayPal.
• For payment failures or transaction errors caused by SAMARINK’s system faults, merchant account anomalies, payment page integration errors, or other factors within our control, we will notify you promptly via email, provide a full explanation of the issue, and offer a clear resolution plan, including assistance with reprocessing your payment and priority handling for resubmitted orders.

5. Payment-Related Issues & Customer Support

• Email: service@samarink.store
• Phone: +86 18607330049
• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)
• Response Commitment: All payment-related inquiries received during our service hours will receive a response within 24 business hours. Inquiries received outside of service hours will be responded to on the next business day.

6. Refund, Order Cancellation & Chargeback Terms

• Order Cancellation & Refunds: You may request to cancel your order and receive a full refund before the order has been dispatched from our fulfillment warehouse. Once your cancellation request is approved, the full refund will be processed and sent back to your original PayPal account within 1–2 business days.
• Refund Processing Timelines: Refunds are processed through PayPal and are typically completed within 3–7 business days, depending on the payment provider’s processing time. SAMARINK does not charge any additional fees for order cancellations or approved refunds.
• Chargeback (Payment Dispute) Policy: If you wish to dispute a transaction, we strongly recommend contacting our customer support team first to resolve the issue directly, before initiating a chargeback with PayPal or your card issuer. We will fully cooperate with PayPal’s dispute resolution process, provide all relevant order documentation, and work to reach a fair resolution for all parties. We reserve the right to suspend future order processing for accounts with excessive or fraudulent chargeback claims, in accordance with PayPal’s merchant policies and applicable U.S. laws.

7. Policy Updates

• We reserve the right to update, amend, or revise these Payment Terms at any time, at our sole discretion. Any changes will be posted on this page with an updated effective date.
• For material changes to these terms that affect pending or unfulfilled orders, we will notify you via email at least 15 days before the changes take effect. Your continued use of our Site and placement of orders after the effective date of the updated terms constitutes your acceptance of the revised policy.take reasonable measureis not responsible for factors outside our controlis not responsible for factors outside our controlExclusive Payment Method: SAMARINK exclusively accepts payments via PayPal for all orders placed on our Site. All transactions are processed through PayPal’s secure payment infrastructure using the payment options available within the PayPal platform.SAMARINK does not access, store, process, or retain customers’ sensitive payment information. All payment transactions are securely handled through PayPal’s encrypted, PCI DSS-compliant payment infrastructure, ensuring that payment data is protected throughout the transaction process.